Privacy Policy

This Privacy Policy addresses the practices of The Folgers Coffee Company relating to the collection and use of information resulting from your use of our website. If you have any questions or comments regarding our Privacy Policy please contact us. Our contact information is:

The Folgers Coffee Company
One Strawberry Lane
Orrville, OH 44667
Phone: 330-682-3000


We may collect some or all of the following information from you when you visit our website:

1) personally-identifiable information that you voluntarily provide to us, such as your name, address, telephone number, and e-mail address;
2) Information volunteered by you, such as survey information and/or information in connection with contest registrations; and/or
3) Aggregate and non-personal information identifying the Web pages that consumers access or visit.

The type of information we collect from you will depend on the web pages you access at our site. For example, you can visit our website and learn about our products without providing personally-identifiable information. However, you may be required to provide us with personal information when ordering products from our site, registering on the site, entering our contests or promotions, completing our surveys and questionnaires, using our “Tell a Friend” feature on our website, or using our recipe boxes on our site. Some of these uses are described in more detail below.

Orders—If you purchase a product from us, we request certain personally-identifiable information from you on our order form. You must provide contact information (such as name, e-mail, and shipping address) and financial information (such as credit card number, expiration date). We use this information for billing purposes and to fill your orders. If we have trouble processing an order, we will use this information to contact you.

Registration—You may choose to register on our site. The information requested during the registration process includes personally-identifiable information such as your name, address, e-mail address, and telephone number. We use this information to monitor site traffic, send e-mail newsletters and personalize the site.

Surveys or Contests—We may provide you the opportunity to participate in contests or surveys on our site. If you participate, we will request certain personally-identifiable information from you. Participation in these surveys or contests is completely voluntary and you therefore have a choice whether or not to disclose this information. The requested information typically includes contact information (such as name and address), and demographic information (such as zip code) and will also include information contained in your contest entry and/or survey response.

Refer-A-Friend—This site may, from time to time, include a “Refer-A-Friend” application that makes it easy for you to forward information from our site to friends or family by e-mail. If you choose to tell a friend about our site, we will ask you for your friend’s name and e-mail address. We will automatically send your friend a one-time e-mail inviting him or her to visit the site. We do not store this information except for the sole purpose of sending this one-time e-mail.

A SPECIAL NOTE TO PARENTS: We respect the privacy of all of our online users, especially children. We do not intend to collect personally-identifiable information from children under 13. Our policy is intended to adhere to the Children's Advertising Review Unit (CARU) privacy guidelines and the Children’s Online Privacy Protection Act (COPPA). We encourage parents to monitor, supervise, and join their children in online activities.


Personally-identifiable Information—We will not share personally-identifiable information with third parties, unless you have consented. Below are some examples of relationships or situations involving sharing personal information:

Use of Survey Responses—The survey information we collect is used to improve the content of our website and may be used by us to contact consumers for marketing purposes. We may use a third-party service provider to conduct these surveys. We may also share survey response with third parties for commercial purposes. We will not share the personally-identifiable information you provide through a survey with other third parties unless you give your prior consent.

Use of Online Customer E-mails—If you consent, we may provide our online customer e-mail list and other personally-identifiable information to other organizations whose products or services we think you might find interesting.

Use of Postal Address—If you supply us with your postal address online you may receive periodic mailings from us with information on new products or upcoming events. If you do not wish to receive such mailings, please tell us so in an e-mail message to the contact address above. If you consent, we may provide your name and postal address with other organizations whose products or services we think you might find interesting.

Use of Telephone Numbers—Persons who supply us with their telephone numbers online may receive a telephone call from us with information regarding orders they have placed online. Please provide us with your correct phone number. We will not share your phone number with other organizations.

Aggregate Information (non-personally-identifiable)—We may share aggregated demographic information about our user base with our partners and advertisers. This information does not identify individual users. We do not link aggregate user data with personally-identifiable information.

Service Providers

We may use an outside shipping company to fulfill orders, and a credit card processing company to bill you for goods and services. These companies do not retain, share, store, or use personally-identifiable information for any other purposes. 


Special Offers and Updates—We will occasionally send you information on products, services, and special promotions. You can sign up for these e-mails from us on our registration page. Out of respect for your privacy, we present the option not to receive these types of communications.

Newsletters—If you wish to subscribe to our newsletter(s), we will use your name and e-mail address to send the newsletter to you. Out of respect for your privacy, we provide you a way to unsubscribe.

Profile—We store information that we collect through cookies, log files, and clear gifs, to create a “profile” of your preferences. We may tie your personally-identifiable information, and/or your purchasing history, to information in the profile, in order to provide tailored promotions and marketing offers and to improve the content of the site for you. We do not share your profile with other third parties.


If you no longer wish to receive our newsletter and promotional communications, you may opt out of receiving them by following the instructions included in each newsletter or communication or by e-mailing or contacting us at the address or phone listed above.


We reserve the right to disclose your personally-identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or to comply with a judicial proceeding, court order, or legal process.


We may employ cookie technology, Web beacons, transparent GIF images, and similar devices to facilitate site administration and navigation and to provide an enhanced online experience for our visitors. Information tracked through these mechanisms includes but is not limited to (1) a user’s IP address, (2) the type of Web browser and operating system being used, (3) the pages of the site a user visits, and (4) other websites a user visited before visiting our site. These devices may also be used on our behalf by third parties managing our advertising on other websites to enable us to learn which advertisements bring visitors to our websites and to otherwise improve our online advertising. 

Most browsers accept cookies automatically, but can be configured not to do so or to notify the user when a cookie is being sent. If you wish to disable cookies, refer to your browser help menu to learn how to disable cookies. Please note that if you disable cookies, you may be unable to access some customized features on our site.

Devices like Web beacons and transparent GIF images are tiny or transparent graphics that allow us to count the number of users who have visited a particular Web page or to access certain cookies. We may use these graphics on our websites to count users and to recognize users by accessing our cookies. Being able to access our cookies allows us to personalize our website and improve your experience at our website. We may also include these graphics in HTML-formatted e-mail messages that we send to determine which e-mail messages were opened.


Users of message/bulletin boards that may be on our site should be aware that when they voluntarily disclose personally-identifiable information (e.g., name, e-mail address, etc.) on a message/bulletin boards, in a chat area, or other interactive area where personal information can be posted, the information can be collected and used by other internet users. This may result in unsolicited messages from other posters or parties. We make no representations and undertake no obligations as to the security of information you voluntarily post on chat rooms and message/bulletin boards.


Our website may contain links to other sites that are not owned or controlled by us. Please be aware that we are not responsible for the privacy practices of such other sites. We encourage you to be aware when you leave our site and to read the privacy policies of each and every Web site that collects personally-identifiable information. This privacy policy applies only to information collected by our web site.


If your personally-identifiable information changes, or if you no longer desire our service, you may correct, update, delete or deactivate it by making the change on our member information page or by e-mailing our Customer Support at or by contacting us by telephone or postal mail at the contact information listed above.


The security of your personal information is important to us. When you enter sensitive information (such as credit card number and/or social security number) on our registration or order forms, we encrypt that information using secure socket layer technology (SSL). We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it. No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, while we strive to protect your personal information, we cannot guarantee its absolute security and you provide it at your own risk.


This website is intended for use by residents of the United States of America only. All matters relating to this site are governed by the laws of the State of Ohio in the United States of America. If you are located outside of the United States of America and you contact us, please be advised that any information you provide to us will be transferred to the United States of America and that by submitting information, you explicitly authorize its transfer.


In the event we go through a business transition, such as a merger, acquisition by another company, or sale of all or a portion of our assets, your personally-identifiable information will likely be among the assets transferred.


You consent to the terms of this privacy policy by using our website. If you do not agree with any term of this privacy policy, please do not use our site or submit any personally-identifiable information.


We reserve the right to change or replace this Privacy Policy at any time.