us. Our contact information is:
The Folgers Coffee Company
One Strawberry Lane
Orrville, OH 44667
COLLECTION AND USE OF INFORMATION
We may collect some or all of the following information from you when you visit
1) personally-identifiable information that you voluntarily provide to us,
such as your name, address, telephone number, and e-mail address;
2) Information volunteered by you, such as survey information and/or information
in connection with contest registrations; and/or
3) Aggregate and non-personal information identifying the Web pages that consumers
access or visit.
The type of information we collect from you will depend on the web pages you
access at our site. For example, you can visit our website and learn about
our products without providing personally-identifiable information. However, you
may be required to provide us with personal information when ordering products
from our site, registering on the site, entering our contests or promotions, completing
our surveys and questionnaires, using our “Tell a Friend” feature on our website,
or using our recipe boxes on our site. Some of these uses are described in
more detail below.
Orders—If you purchase a product from us, we request
certain personally-identifiable information from you on our order form. You must
provide contact information (such as name, e-mail, and shipping address) and financial
information (such as credit card number, expiration date). We use this information
for billing purposes and to fill your orders. If we have trouble processing
an order, we will use this information to contact you.
Registration—You may choose to register on our
site. The information requested during the registration process includes personally-identifiable
information such as your name, address, e-mail address, and telephone number. We use this information to monitor site traffic, send e-mail newsletters and personalize
Surveys or Contests—We may provide you the opportunity
to participate in contests or surveys on our site. If you participate, we
will request certain personally-identifiable information from you. Participation
in these surveys or contests is completely voluntary and you therefore have a choice
whether or not to disclose this information. The requested information typically
includes contact information (such as name and address), and demographic information
(such as zip code) and will also include information contained in your contest entry
and/or survey response.
Refer-A-Friend—This site may, from time to time, include
a “Refer-A-Friend” application that makes it easy for you to forward information
from our site to friends or family by e-mail. If you choose to tell a friend
about our site, we will ask you for your friend’s name and e-mail address. We will automatically send your friend a one-time e-mail inviting him or her to visit
the site. We do not store this information except for the sole purpose of
sending this one-time e-mail.
A SPECIAL NOTE TO PARENTS: We respect the privacy
of all of our online users, especially children. We do not intend to collect personally-identifiable
information from children under 13. Our policy is intended to adhere to the Children's
Advertising Review Unit (CARU) privacy guidelines and the Children’s Online Privacy
Protection Act (COPPA). We encourage parents to monitor, supervise, and join
their children in online activities.
SHARING OF INFORMATION
Personally-identifiable Information—We will not share
personally-identifiable information with third parties, unless you have consented. Below are some examples of relationships or situations involving sharing personal
Use of Survey Responses—The survey information we collect
is used to improve the content of our website and may be used by us to contact consumers
for marketing purposes. We may use a third-party service provider to conduct these
surveys. We may also share survey response with third parties for commercial purposes. We will not share the personally-identifiable information you provide through a
survey with other third parties unless you give your prior consent.
Use of Online Customer E-mails—If you consent, we may
provide our online customer e-mail list and other personally-identifiable information
to other organizations whose products or services we think you might find interesting.
Use of Postal Address—If you supply us with your postal
address online you may receive periodic mailings from us with information on new
products or upcoming events. If you do not wish to receive such mailings, please
tell us so in an e-mail message to the contact address above. If you
consent, we may provide your name and postal address with other organizations whose
products or services we think you might find interesting.
Use of Telephone Numbers—Persons who supply us with their
telephone numbers online may receive a telephone call from us with information regarding
orders they have placed online. Please provide us with your correct phone number.
We will not share your phone number with other organizations.
Aggregate Information (non-personally-identifiable)—We
may share aggregated demographic information about our user base with our partners
and advertisers. This information does not identify individual users. We do
not link aggregate user data with personally-identifiable information.
We may use an outside shipping company to fulfill orders, and a credit card
processing company to bill you for goods and services. These companies do not retain,
share, store, or use personally-identifiable information for any other purposes.
COMMUNICATIONS FROM OUR WEBSITE
Special Offers and Updates—We will occasionally send
you information on products, services, and special promotions. You can sign
up for these e-mails from us on our registration page. Out of respect for your
privacy, we present the option not to receive these types of communications.
Newsletters—If you wish to subscribe to our newsletter(s),
we will use your name and e-mail address to send the newsletter to you. Out
of respect for your privacy, we provide you a way to unsubscribe.
Profile—We store information that we collect through
cookies, log files, and clear gifs, to create a “profile” of your preferences. We may tie your personally-identifiable information, and/or your purchasing history,
to information in the profile, in order to provide tailored promotions and marketing
offers and to improve the content of the site for you. We do not share your
profile with other third parties.
If you no longer wish to receive our newsletter and promotional communications,
you may opt out of receiving them by following the instructions included in each
newsletter or communication or by e-mailing or contacting us at the address or phone
DISCLOSURES REQUIRED BY LAW
We reserve the right to disclose your personally-identifiable information as
required by law and when we believe that disclosure is necessary to protect our
rights and/or to comply with a judicial proceeding, court order, or legal process.
LOG FILES; COOKIES; CLEAR GIFS
We may employ cookie technology, Web beacons, transparent GIF images, and similar
devices to facilitate site administration and navigation and to provide an enhanced
online experience for our visitors. Information tracked through these mechanisms
includes but is not limited to (1) a user’s IP address, (2) the type of Web browser
and operating system being used, (3) the pages of the site a user visits, and (4)
other websites a user visited before visiting our site. These devices may also be
used on our behalf by third parties managing our advertising on other websites to
enable us to learn which advertisements bring visitors to our websites and to otherwise
improve our online advertising.
Most browsers accept cookies automatically, but can be configured not to do
so or to notify the user when a cookie is being sent. If you wish to disable cookies,
refer to your browser help menu to learn how to disable cookies. Please note that
if you disable cookies, you may be unable to access some customized features on
Devices like Web beacons and transparent GIF images are tiny or transparent
graphics that allow us to count the number of users who have visited a particular
Web page or to access certain cookies. We may use these graphics on our websites
to count users and to recognize users by accessing our cookies. Being able to access
our cookies allows us to personalize our website and improve your experience at
our website. We may also include these graphics in HTML-formatted e-mail messages
that we send to determine which e-mail messages were opened.
CHAT ROOMS AND MESSAGE/BULLETIN BOARDS
Users of message/bulletin boards that may be on our site should be aware that
when they voluntarily disclose personally-identifiable information (e.g., name,
e-mail address, etc.) on a message/bulletin boards, in a chat area, or other interactive
area where personal information can be posted, the information can be collected
and used by other internet users. This may result in unsolicited messages
from other posters or parties. We make no representations and undertake no
obligations as to the security of information you voluntarily post on chat rooms
and message/bulletin boards.
LINKS TO OTHER SITES
Our website may contain links to other sites that are not owned or controlled
by us. Please be aware that we are not responsible for the privacy practices
of such other sites. We encourage you to be aware when you leave our site and to
read the privacy policies of each and every Web site that collects personally-identifiable
our web site.
ACCESS TO PERSONALLY-IDENTIFIABLE INFORMATION
If your personally-identifiable information changes, or if you no longer desire
our service, you may correct, update, delete or deactivate it by making the change
on our member information page or by e-mailing our Customer Support at
or by contacting us by telephone or postal mail at the contact information listed
The security of your personal information is important to us. When you
enter sensitive information (such as credit card number and/or social security number)
on our registration or order forms, we encrypt that information using secure socket
layer technology (SSL). We follow generally accepted industry standards to
protect the personal information submitted to us, both during transmission and once
we receive it. No method of transmission over the Internet, or method of electronic
storage, is 100% secure, however. Therefore, while we strive to protect your
personal information, we cannot guarantee its absolute security and you provide
it at your own risk.
UNITED STATES ONLY
This website is intended for use by residents of the United States of America
only. All matters relating to this site are governed by the laws of the State
of Ohio in the United States of America. If you are located outside of the
United States of America and you contact us, please be advised that any information
you provide to us will be transferred to the United States of America and that by
submitting information, you explicitly authorize its transfer.
TRANSFER OF PERSONALLY-IDENTIFIABLE INFORMATION
In the event we go through a business transition, such as a merger, acquisition
by another company, or sale of all or a portion of our assets, your personally-identifiable
information will likely be among the assets transferred.
site or submit any personally-identifiable information.